Favo Styles

Refund and Returns

Welcome to Favostyles.com. We are committed to providing you with an excellent shopping experience, including post-purchase services such as returns and exchanges. Below is a detailed explanation of our return and exchange policy. Please read it carefully to understand the process and terms.

Return Policy:

If you are dissatisfied with the sports shoes you purchased, you can request a return within 30 days of your purchase. Please note the following terms:

  • All returned items must be in unworn and undamaged condition, with original packaging and tags.
  • You need to provide a proof of purchase or order number as evidence for your return request.
  • The refund for returned items will be processed once we receive and confirm the compliance with our return policy. The refund will be issued to your original payment method.

Exchange Policy:

If the size of the shoes you purchased doesn’t fit, you can request an exchange within 30 days of your purchase. Please note the following terms:

  • The exchanged items must be in unworn and undamaged condition, with original packaging and tags.
  • You need to provide a proof of purchase or order number as evidence for your exchange request.
  • The exchanged items will be processed once we receive the original item and confirm its compliance with our exchange policy.

Return and Exchange Process:

  1. Please submit a return or exchange request through the contact page on our website. Include your order number, item information, and reason for return/exchange in the request.
  2. Our customer service team will reach out to you after receiving your request and guide you through the process.
  3. If your request is approved, we will provide detailed instructions for return or exchange, including shipping address and required documentation.

Important Notes:

  • Shipping costs may be incurred by you unless the item has quality issues or our error resulted in the need for a return or exchange.
  • For hygiene reasons, shoes must be kept clean and free of signs of wear.
  • Items for return or exchange must be shipped back within the specified time frame, otherwise, it may affect the processing of your refund or exchange.

We hope you understand and adhere to our return and exchange policy. If you have any questions or need assistance, please feel free to contact our customer service team. We are here to serve you.